Privacy Policy

    Last updated: 18 February 2024

    The privacy of your data—and it is your data, not ours!—is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We promise we never sell your data: never have, never will.

    This policy applies to all products built and maintained by Submersive Ltd including Domain Parachute.

    This policy applies to our handling of information about site visitors, prospective customers, and customers and authorised users (in relation to their procurement of the services and management of their relationship with Submersive). We refer collectively to these categories of individuals as "you" throughout this policy.

    However, this policy does not cover information about a customer’s end users that Submersive receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided by Submersive to the customer pursuant to an applicable services agreement. Submersive’s obligations as a "data processor" or "service provider" with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.

    If you are a customer’s end user and you have questions about how your information is collected and processed through the services, please contact the organisation who has provided your information to us for more information.

    What we collect and why

    Our guiding principle is to collect only what we need. Here’s what that means in practice:

    Identity and access

    When you sign up for a Submersive product, we ask for identifying information such as your name, email address, phone number, and maybe a company name. That’s so you can personalise your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.

    We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.

    Billing information

    If you sign up for a paid Submersive product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit Submersive servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any VAT due, send you invoices, and detect fraudulent credit card transactions.

    General Geolocation data

    We log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.

    Website interactions

    We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us.

    Advertising and Cookies

    We use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and support analytics.

    A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.

    Voluntary correspondence

    When you email Submersive with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

    When we access or disclose your information

    To provide products or services you’ve requested. We use third party subprocessors, such as cloud computing providers and customer support software, to run Domain Parachute. We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.

    The following is a list of data subprocessors we use:

    Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.

    How we secure your data

    All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.

    Changes and questions

    We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.

    Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@domainparachute.com and we’ll be happy to try to answer them!

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