Terms of Service

Last updated: 18 February 2024

From everyone at Submersive, thank you for using our products! We craft them to support you in achieving your best.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Submersive Ltd.

When we say “Services”, we mean our websites, including domainparachute.com, and any product created and maintained by Submersive Ltd, whether delivered within a web browser, desktop application, mobile application, or another format.

When we say “You” or “your”, we are referring to the people or organisations that own an account with one or more of our Services.

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account.

Nominet

Submersive Ltd t/a Domain Parachute is a UK domain name registrar, authorised by Nominet, the .UK domain name registry. When you use our Services you are agreeing to the latest Nominet domain name policies ("Nominet Terms"):

• Nominet Terms and Conditions of Domain Name Registration
• Nominet DRS Policy

Nominet's policies can be found at https://www.nominet.uk/uk-domains/policies/.

Account Terms

1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

2. You may not use the Services for any restricted purpose, and you may not permit any of your users to do so, either. Restricted uses are:

   • Collect or extract information and/or user data from accounts which do not belong to you.
   • Circumvent, disable, or otherwise interfere with security-related features of the Services.
   • Trick, defraud, or mislead us or other users, including but not limited to making false reports or impersonating another user.
   • Upload or transmit (or attempt to upload or to transmit) viruses or any type of malware, or information collection mechanism, including 1×1 pixels, web bugs, cookies, or other similar devices.
   • Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
   • Harass, annoy, intimidate, or threaten others, or any of our employees engaged in providing any portion of the Services to you.
   • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
   • Use the Services in a manner inconsistent with any applicable laws or regulations.

   Accounts found to be in violation of any of the above are subject to cancellation without prior notice.

3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.

4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Uptime, Security, and Privacy

1. Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis. We do not offer service-level agreements for our Services but do take uptime of our applications seriously.

2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public internet. There are some edge cases where we may send your data through our network unencrypted.

4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Submersive may process your data as described in our Privacy Policy and for no other purpose.

5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. You can see a list of all subprocessors who handle personal data for Domain Parachute in our Privacy Policy.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general giving a damn. If you choose to use our Services, thank you for betting on us.

If you have a question about any of these Terms, please contact our Support team.